Refund policy
RETURN POLICY
At PawGlo, customer satisfaction is central to how we operate. If your ZeroFur™ Glove does not meet your expectations, we offer a structured return process designed to handle each case fairly and efficiently.
Return Window
You have 60 days from the date your order is delivered to submit a return request. Requests submitted after this window cannot be processed, regardless of the reason.
Eligibility Requirements
To be eligible for a return, all of the following conditions must be met:
- The request is submitted within the 60-day window
- You provide a valid order number or proof of purchase
- The reason for return is clearly stated
- For defective, damaged, or incorrect items, clear photos of the product and packaging are included
- The order was placed directly through pawglo.co
Returns purchased through third-party retailers or marketplaces must be processed through the original point of sale.
How to Request a Return
To initiate a return, email our support team at info@pawglo.co with the information listed above. Please do not ship any product back to us before receiving written instructions. Items sent without prior authorization cannot be processed, tracked, or credited.
Each request is reviewed individually by our customer care team. Approval is granted at the sole discretion of PawGlo, and we reserve the right to decline requests that show signs of misuse, policy abuse, fraudulent activity, or that fall outside the conditions above. Repeated return requests from the same customer, household, or shipping address may be subject to additional review or limited eligibility.
Our Return Handling Protocol
The ZeroFur™ Glove is a personal-use cleaning tool that comes into direct contact with pet hair and household surfaces. Because of this, returned units cannot be sanitized to the standards required for resale, restocking, or redistribution. As part of our hygiene and safety commitments — and to reduce unnecessary shipping emissions — approved returns are processed without requiring the customer to ship the product back to our facility.
Once your request has been reviewed and approved, you will receive an email confirming your refund. At that point, the unit in your possession should be responsibly disposed of, recycled, or donated. PawGlo does not authorize the resale, redistribution, or commercial use of returned units under any circumstances. Any such activity will be considered a violation of these terms and may result in the reversal of the refund.
Damages and Issues
Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us at info@pawglo.co within 48 hours of delivery with clear photos of the product, packaging, and shipping label. This allows us to evaluate the issue, file the appropriate claim, and make it right as quickly as possible.
Non-Refundable Items
We are unable to issue refunds on:
- Sale or promotional items
- Gift cards
- Bundle orders missing components not reported within 48 hours of delivery
- Requests submitted outside the 30-day return window
- Orders without valid proof of purchase
Exchanges
The fastest way to receive a different item is to request a refund following the process above and place a new order separately. We do not process direct exchanges.
Refunds
Once your return is approved, your refund will be issued to the original payment method within 10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement. If more than 15 business days have passed since approval without your refund posting, please contact us at info@pawglo.co so we can investigate.
Contact
For any return-related questions, reach our team at info@pawglo.co.